Information technology infrastructure library itil service management diagram. This is one of the top business frameworks helping clients improve on their approach to strategy, project management, IT, HR, internal processes and client experience.See below image for the Information technology infrastructure library itil service management diagram. Today, ITIL no longer refers to “Information Technology Infrastructure Library”—instead, it is a standalone term. What is an ITIL? ITIL is a library of best practices for managing IT services and improving IT support and service levels.
ITIL is a library of best practices used in IT Service Management (ITSM). There are several ITSM tools available that incorporate the ITIL processes mentioned earlier-these tools automate the service management process and provide analytics so you can see your service levels and adjust resources to meet your SLA.
The IT Infrastructure Library originated as a collection of books, each covering a specific practice within IT service management. ITIL was built around a process model-based view of controlling and managing operations often credited to W. Edwards Deming and his plan-do-check-act (PDCA) cycle.